or call us at +5999 7375522

Terms & Conditions

When you book a flight with Jetair you agree to our general conditions of carriage for passengers and baggage


Baggage means both Checked Baggage and Unchecked Baggage, unless otherwise specified.

Baggage Allowance means the maximum quantity of Baggage (in terms of number and/or weight and/or dimensions).

Charter ticket means a ticket, in electronic forms or otherwise, issued pursuant to a Charter Contract.

Denied boarding the refusal of any Passenger to carry on a flight, although the Passenger reported himself prior to boarding, without the deny boarding is being based on reasonable grounds that have to do with reasons such as health, safety or security or inadequate travel documentation.

Fare Excluding Tax means the Fare charged to the Passenger, excluding Taxes and Issue Fees.

Fare Including Tax means the Net Fare plus Tax.

Place of Departure means the place of departure as shown on the Ticket.

Place of Destination means the place of destination as shown on the Ticket.

Taxes mean fees, taxes and charges imposed by governments, an airport operator or any other authority.

Service Animal refers to any animal that is individually trained or is shown to have an innate ability to provide assistance to a Qualified Individual with a Disability.

We, our, ourselves and us means Jetair. You, your and yourself means any person, except members of the crew, carried or to be carried in an aircraft, having a ticket, including an electronic ticket, valid for the transportation. Airline code means the two characters which identify air carriers.

Charter Operations
If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the ticket.

Unruly Passengers
In the event of an incident involving a disorderly passenger, to ensure the safety of the other passengers, Jetair may call the Airport Police or the police agency responsible for the case.

When passengers demonstrate violent or unruly behavior onboard a Jetair aircraft and almost in every case, sympathetic handling and reassurance by the Cabin Crew is pursued to calm the passenger. However, where an unruly or violent passenger cannot be subdued, passenger restraint devices may need to be used. He/she can delegate those powers to members of the crew and to passengers on board the flight.

Passengers Under Custody
Inadmissible passengers and deportees and any item they carry, whether accompanied by an escorting officer(s), shall be subjected to thorough security screening.

Inadmissible and deportee passengers are persons, who are being removed by a country’s authority, that have been the subject of judicial or administrative proceedings and are classified as follows:
• DEPU – A deportee who does not require an escort during his/her carriage (deportee unaccompanied).
• DEPA – A deportee who requires an escort during his/her carriage (deportee accompanied). 
• INAD – Inadmissible is a person who has been refused (or will be) entry to the country for a variety of reasons, the most common being the lack of proper documentation (e.g. due to problems with passport, visa etc.).

Usually the carrier that transports the passenger into the country is responsible for their immediate carriage back to either the country of origin or departure.

When circumstances such require inadmissible passengers may be escorted. Deportees under 12 years of age are not included in the number of deportees counted.

For Flight Safety reasons, inadmissible and deportees exceeding 2 per flight, shall not be seated on board as a group, but separated.

Immigration officer(s) or designated person(s) will bring INAD(s) and DEPU(s) to the aircraft in order to ensure their departure. The travel documents shall be handed over to the purser of the specific flight. The station of the final destination will be informed and upon arrival of the flight the security or designated person shall collect the travel documents from the purser and escort the INAD(s) and or DEPU(s) to the Immigration counter.

DEPA – May be escorted by local policing authorities and or when directive is given by the Director of Security, by airlines security officers. They will be embarking the aircraft before other passengers and deplaned after all other passengers have disembarked.

1.1       Requirement for valid ticket

1.2       We will provide carriage only to the passenger named in the ticket and you may
            be required to produce appropriate identification.

1.3       A ticket is not transferable.

1.4       When a ticket has been issued by us or by one of our agents on our behalf it is
            and always remains our property.

1.5       Except in the case of an electronic ticket, you shall not be entitled to be
            carried on a flight unless you present a valid ticket containing the flight coupon
            for that flight and all other unused flight coupons and the passenger coupon.
            In addition, you shall not be entitled to be carried if the ticket presented is
            mutilated or if it has been altered otherwise than by us our authorized agent.
            In the case of an electronic ticket you shall not be entitled to be carried on a
            flight unless you provide positive identification and a valid electronic ticket has
            been duly issued in your name.

1.6       A ticket is valuable, and you should take appropriate measures to safeguard
            it and ensure it is not lost or stolen.

1.7       The ticket will not be honored and will lose its validity if all the coupons are not
            used in the sequence provided in the ticket.

2.1 General
Fares apply, only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airport and between airports and town terminals.

2.2 Fees, Taxes and Charges
All fees, taxes or charges imposed by governments, by any other authorities or by the airport operator shall be paid by the passenger. To the extent possible when making a reservation for their ticket, Passengers will be informed of said fees, taxes or charges, which will be charged in addition to the Fare Excluding Tax and which, in most cases, will be shown separately on the ticket.

These fees, taxes, and charges may be created or increased by government, another authority , or by an airport operator, after the reservation date. In this case, the passenger must pay the corresponding amount. As soon as a passenger has paid and received a ticket then aforementioned fees, taxes and charges will not be charged or deducted.

2.3 Currency
Fares and charges are payable in the currency of the country in which the ticket is issued, unless another currency is indicated by us or our authorized agent at or before the time payment is made for example, because of the non-convertibility of the local currency.

3.1 Reservations are not confirmed until recorded as accepted by us or by our authorized agent.

3.2 Ticketing time limits
If you have not paid for the ticket within the specified time limit which we or our authorized agent have specified, we may cancel your reservations.

3.3 Personal Data
You recognize that personal data has been given to us for the purposes of making a reservation, purchasing a ticket, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies in connection with your travel. For these purposes, you authorize us to retain and use such data and to transmit it to our own offices, authorized agents, government agencies, other carriers or the providers of the above-mentioned services.

3.4 Seating
We do not provide seat selection or allocation service. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons. Passenger may not occupy a seat other than the seat(s) to which Passenger is assigned except when so authorized or instructed by crewmembers on duty.

3.5 Cancellation of onward reservation
If you do not use a reservation, your return or onward reservations may be cancelled.

4.1 Preferred check-in times are 90 minutes at all Jetair locations, and we request that you honor them. Your journey will me smoother if you allow yourself ample time for check-in. Please note that airlines reserve the right to cancel reservations of passengers who arrive at a check-in desk later that the times indicated.

4.2 You must be present at the boarding gate not later than the time specified by us when you check in.

4.3 We may cancel the space reserved for you if you fail to arrive at the boarding gate in time.

4.4 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article.

5.1 Baggage and Special baggage
Please refer to our baggage rules and regulations on our Website.

5.2 Payments of extra checked baggage
Refunds of payments made for extra checked baggage without usage, should be requested not later than two (2) weeks after scheduled departure. Claims received after two (2) weeks will not be honored.

5.3 Lost or damage of checked baggage
If you wish to file a claim or an action regarding damage to checked baggage, you must notify us as soon as you discover the damage before leaving the arrival hall. 

Please note:

  • Jetair will not cover damaged wheels, zippers and/or handles of baggage;
  • Jetair will not cover damages on hard case suitcases which are vulnerable to damage.

5.4 Late or no arrival of checked baggage
Jetair offers a compensation for basic needs of USD 25,- per day for each calender day a passenger spend abroad without their checked baggage due to late or no arrival of checked baggage. Compensation is only for non residents at destination.

1 diaper bag max. 5 KG, must fit under seat in front of you.
1 FAA approved car seat OR 1 FAA approved stroller removable seat.
*only possible in combination with booked window seat.

-Unaccompanied minors       8-11 Years
-Young passengers                 12-17 Years

UM fees need to be paid in advance.
UM fees are are non refundable.

Special assistance through your trip. We are dedicated providing a positive travel experience for all customers. If you have questions or want to make a special travel arrangement, you can make them by dialing +599 9 737 5522 or send us an email at info@jetaircaribbean.com

7.1 The Carrier will take all reasonable measures to avoid delay in carrying the Passenger and their Baggage. In order to prevent a flight cancellation or delay, Carrier may arrange for a flight to be operated on its behalf by an alternative Carrier and/or aircraft and/or other means of transport.
Passengers are not entitled for a refund if one of above has been arranged for their trip.
Passengers are allowed to rebook their itinerary free of charge for the same period of days booked to max 3 days extra.

7.2 A Passenger whose flight is cancelled by Jetair will receive, at the Passenger’s option, a full refund or re-accommodation on the next available Jetair flight in the same class of service at no additional charge or fare, except when a portion of the trip has been made. Any refund will be made in an amount equal to the applicable one-way fare for the portion of the trip cancelled or not operated as scheduled by Jetair.
Refund of COVID-19 tests to be made within two (2) weeks after cancellation of flight.


  • Jetair is not responsible for misconnections with other Carriers nor for booked accomodations and car rentals.
  • All expenses for reimbursement must be submitted within 2 weeks after the flight cancellation.
  • Jetair tickets will remain valid for one (1) year if refund request is not submitted within one (1) month of affected flight.
  • Jetair cannot be held responsable for cancellations due to border closures and/or government measures.

Group Reservations must be made through our Ticket Office when ten (10) or more Passengers are booked as a group traveling on the same itinerary. Refundable fares are not available for group reservations. If a group reservation is canceled within twenty-four (24) hours of booking and such reservation is made one week or more prior to the flight’s departure, payment will be refunded in full without assessment of a cancellation fee. Such refund will include any deposit that a party or individual is required to make at the time of booking. Such group reservations are subject to all applicable group policies and procedures established by Carrier.

Federal law prohibits hazardous materials from being included in either checked or carry-on baggage. Items such as explosives, compressed gases, oxidizers, corrosives, flammable liquids and solids, loaded firearms, radioactive materials and poisons are considered hazardous. Some common examples of prohibited items include paints, mace/tear gas, lighter fluid, oxygen bottles and fireworks. Other common items that may be carried, in limited quantities, within baggage include hairspray, perfume, and certain medicines that the Passenger must use during flight. Dry ice will be accepted within carry-on or checked baggage if the dry ice is contained in a package that (a) allows the release of carbon dioxide, (b) is plainly marked with the words “dry ice” or “carbon dioxide solid” together with the net weight of the dry ice and the name of the contents being cooled, and (c) the package contains less than five and a half (5.5) pounds of dry ice.

Carrier will accept wheelchairs, whether manually operated or battery operated, as checked baggage on the same flight as the Passenger who uses the device, unless the Passenger requests stowage of his or her manual wheelchair within the cabin (subject to the specific aircraft configuration or other applicable limitations).

If a manual wheelchair, mobility device or other Assistive Device cannot be stowed in-cabin, Carrier will transport them in the baggage compartment.

Carrier will accept additional wheelchair batteries and battery-powered wheelchairs with the battery attached if the battery is labeled by the manufacturer as non-spill able. Batteries lacking non-spill able manufacturer labeling and spill able batteries that cannot remain in an upright position must be placed in special shipping boxes. Due to the advance notice requirement that may apply to obtaining these boxes, Passengers should advise Carrier at least forty-eight (48) hours before scheduled departure of the need for an appropriate battery box. Carrier will accept lithium batteries for in-cabin stowage with terminals taped or enclosed in a case. For stowage in the baggage compartment, only lithium batteries whose terminals are completely enclosed in a case are permitted, all others must be removed from the device and stowed in the cabin. Damaged or leaking batteries will not be transported.

Smoking aboard the aircraft is prohibited in accordance with Federal Law.

12.1 We will refund a ticket or any unused portion in accordance with the applicable fare rules as follows:

  • A refund, where it is authorized by the Ticket’s fare conditions, will be paid based on Fare including Tax paid for the ticket.
  • Request for the refund of a ticket must be submitted to the issuer of the ticket.

12.2 Involuntary refunds
If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or stopover or cause you to miss a connecting flight on which you hold a reservation the amount of the refund shall be:

  • If no portion of the ticket has been used, an amount equal to the fare paid.
  • If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the fare for the transportation used.

12.3 Voluntary refunds
If you are entitled to a refund of your ticket for reasons other than those set out in Article 12.1 the amount of the refund shall be:

  • If no portion of the ticket has been used, an amount equal to the fare paid less any reasonable service charges or cancellation fees.
  • If a portion of the ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the point for which the ticket has been used, less any reasonable service charges and cancellation fees.

12.4 Right to refuse refund
We may refuse a refund where application is made after the expiry of the validity of the ticket.

12.5 By whom ticket refundable
Voluntary refunds will be made only by the carrier which originally issued the ticket or by its agent if so authorized.


  • All expenses for reimbursement must be submitted within 2 weeks after the flight cancellation.
  • Jetair tickets will remain valid for one (1) year if refund request is not submitted within one (1) month of affected flight.

Jetair will notify passengers of the following: known delays of thirty (30) minutes or more, cancellations, and diversions. Notification will be given in any of the following forms: via our Website: www.jetaircaribbean.com, via telephone upon request, on flight information display systems, via airport announcement, via onboard announcement, via email, via text message or via our social media Facebook page Jetair Caribbean.